Terms and Conditions
You can trust that your order will be quickly processed and safely delivered.
We ship internationally using USPS.
UPS orders received after 3:00 p.m. EST time will ship the next business day.
USPS orders received after 3:00 p.m. EST time will ship the next business day.U
If you are dissatisfied with your order for any reason, you can return your items (tubing that has been uncoiled, partial returns of tubing, partial nut packs or partial nut assortments are not allowed) for a prompt refund or exchange. Please call before returning any items. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type.
The original shipping and handling charges are not refundable.
Please mail your package in a prepaid, insured, traceable method to the address below.
Federal Hill Trading Company
195 Federal Hill Rd
Oxford, MA 01540
We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to. How We Secure Your Information Securing your information is a company priority. Whether you are shopping online or call your order in, we use reasonable security measures to protect the confidentiality of personal information.
Your account information is protected by the password you use to access your online account. Please keep this password confidential. We also use a technology called Secure Sockets Layer (SSL). If your browser is capable of SSL (and most are), your account information will be protected during transport across the Internet. When you enter a secure portion of a website, which is any page containing any of your account information, an image of a closed lock or a solid key should appear in the bottom bar of your browser window. If you click on this image, a small pop-up window displaying website security information will appear. This certificate indicates that your personal information is transmitted in encrypted form to www.fedhillusa.com web server, not to some unknown or unauthorized server.
Hard Copy and Electronic Storage Protections
Personal information that is maintained in our office is subject to physical, administrative, and technical controls as well. Hard copies of private information are maintained in locked locations or cabinets with similar restrictions for electronic storage of private information. When disposed of, the information is shredded, destroyed, erased, or otherwise made unreadable.
We also protect the credit or debit card information we collect during transactions. We comply with industry requirements known as the Payment Card Industry Data Security Standards (PCI Standards). These standards require safeguards for handling and securing customer information. These include using secure networks; encryption or other protection of cardholder data; physical and technical access controls; monitors and tests of security systems; and information security policies.
Automated Information Collection
We receive and store certain types of information when you interact with our website. Our purpose is to allow the website to work correctly, to evaluate use of the website, and to support website analytics and marketing campaigns. Some examples include:
We may collect technical information such as your internet protocol address, your computer’s operating system and browser type, the address of a referring website, if any, and the path you take through our web pages.
We use “cookies” to recognize you as you use or return to our site. This is done so that we can provide a continuous and more personalized shopping experience for you. A cookie is a small text file that a website or email may save to your browser and store on your hard drive.Our Web site cookies do not hold any personal identifiable information. Disabling or rejecting cookies will prevent users from adding items to the cart and checking out; however, standard browsing on our Web site does not require cookies.
We may also use web beacons. Web Beacons appear on our website as 1x1 transparent images which transmit information such as your operating system, browser, resolution, geographical location, products ordered, and order total. This information is used to help our webmasters and marketers understand the behavior of visitors to our website. Your information is submitted anonymously, and no sensitive or personally identifiable information is transmitted.